Select the arrow located next to the Batteries category. Input device manager and choose Device Manager from the search results. In the taskbar, choose the search box in the taskbar. It is possible for the battery to have weakened, in which case you can go to a Microsoft Store or reach out to Microsoft Support for further diagnostics. The report should now appear on the screen. Open your browser and paste the path to the report in the address bar. Your computer will list the path to the location of the battery report. Next, choose Windows Powershell (Admin). Take a look at your battery report if this happens rather consistently. Look at Your Battery Reportĭid you know that you can also produce a battery report? It will help you better diagnose the issue if your Surface turns off automatically while at a certain battery level, say, 20 percent. Now, let’s get to a number of quick fixes you can try when your Surface computer shuts off even when charged. This can work in combination with a PC cleaning tool that can clean out junk files eating up space and hindering smooth computer operations. For instance, make sure to use your antivirus program regularly to deter viruses and other threats. In the meantime, a malfunctioning Surface device can make you lose important school work or professional files.īefore troubleshooting the issue, make sure you’ve got the basics covered. After all, it can take quite a while for Microsoft to release an official fix. It’s never fun to contend with this type of problem when your device should be working fine right out of the box. The Solution: How to Deal With a Charged Surface Device That Dies On You The Surface devices in question, after all, were still mostly eligible for return for a full refund. This was mainly due to Microsoft’s track record of taking months to recognize issues and come out with a working fix. Some experts and insiders even called for a full refund and repurchasing. 
It also appeared to power off while being in active use, such as when the user was typing. The Surface computer would shut off randomly, or at unpredictable intervals the screen would go black. This is not the first time that this problem is being reported.īack in 2017, a number of IT forums and news sites revealed that the then-new Surface Pro 2017 was dying unexpectedly. About Outbyte, uninstall instructions, EULA, Privacy Policy. Compatible with: Windows 10, Windows 7, Windows 8
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